If you purchased your pass on the app or through the kiosk, once you purchase your pass, you will receive a five-digit code that must be entered on the dock to take out a bike. You can receive this code from the kiosk or from the app.
My code is expired
This code will expire 5 minutes after you receive it, and you will need a new code for each time you ride. You should return to the kiosk, insert your credit card to pull up your account information (don't worry, you won't be charged again), and request a new ride code.
I received a new code, and it's still not working
If you’ve entered your code correctly into keypad on the dock, and the light on the dock isn’t turning green, there may be a few reasons why your ride code isn’t working:
- The light on the dock is glowing red→ this means the bike is broken and can’t be unlocked
- Something is wrong with the dock→ occasionally, the technology on the dock may fail
- You may have an open rental. Did you get the green light when you returned your last bike?
I just finished a ride
There is a 2-minute waiting period between rides (from the time you dock a bike until the time you can take out a bike) to prevent people from "chain riding." This helps to ensure that bikes are available for public use, especially during peak riding times.
If your ride code hasn’t expired, you've received a new code, and you've waited 2 minutes since your last rental, try the same code again on a different dock with an available bike. If it still isn’t working, you can request a new code from the kiosk – just insert the credit card used to buy the pass to get a new ride code issued (don’t worry, you won’t be charged again).
If your ride code is active and you do not have any open rentals, please call Customer Service at 1-855-948-2929 to troubleshoot.