If you have an open rental, it is imperative that you return to the bike and re-dock the bike until you get the green light on the dock.
If you received an email that your bike is out, but are certain you got a green light upon return, it's possible the station has stopped communicating to our software backend and this will resolve itself in a couple of hours. Log into your account to ensure that the trip has ended. If you are unsure if your bike was returned successfully, please return and re-dock the bike.
If you are unable to return to the bike at this time, please contact Bluebikes customer service, now supported by Lyft, or call us at 1-855-948-2929.