If you are injured, call 911 immediately. You should also call the police precinct where the collision took place and file a report with an officer to make sure that all important information is documented.

Within 24 hours of the incident, you must also notify Bluebikes of the facts of the incident by contacting Bluebikes customer service, now supported by Lyft. We will provide you with an Incident Report to fill out.

The bike remains your responsibility until it has been properly locked at a dock or handed over to a Bluebikes representative. If you aren’t able to dock your bike, please contact Bluebikes customer service, now supported by Lyft.