When you properly dock a bike, you'll see a green light on the dock. If you did not see a green light, then that means your trip may still be open, and we will continue to charge you for your journey.
If you’re having trouble docking a bike, first try a different dock. If you're still not able to dock the bike, please contact Bluebikes customer service or call 1-855-948-2929, now supported by Lyft. You can enable push notifications for the Bluebikes mobile app, so you'll get a confirmation every time you've successfully docked the bike.
If you’re nearing the ride limit and are attempting to dock at a station that is full (30 minutes for Single Rides, 2-hours for Adventure Pass holders, 45 minutes for Monthly and Annual Members, and 60 minutes for Income-eligible riders), we’d be happy to offer you an extra 15 minutes to find a dock – just go to the kiosk, select “No bike docks available?” and follow the on-screen instructions.
If you prefer to receive an email confirmation, you can sign up through your Bluebikes account online – log into your account through the website, scroll down to "Membership status," click on "Manage notifications," check the box next to "Yes, send me an email notification each time I return a bike" and click the "Change" button.