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  1. Blue Bikes Help
  2. What do I do if...?

What do I do if...?

Ride Issues

  • My key is not working
  • I received an email about an open rental: "Looks like you've had that bike out for a while.."
  • I want to share my account
  • I forgot my key at home
  • My bike is broken
  • My bike won't dock
See all 10 articles

App & Website Issues

  • I'm having problems completing a transaction with Apple Pay
  • I’m having trouble loading parts of the website
  • How do I find bikes/docks in the app?
  • How do I find stations in the app?
  • Manage my account from the mobile app
  • Enabling push notifications in the app
See all 14 articles

Incidents

  • I found an abandoned bike
  • My key was lost or stolen
  • My bike is missing or was stolen
  • I was charged a stolen bike fee
  • I witnessed a bike theft
  • I found a defective bike
See all 12 articles

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