What do I do if...?
Ride Issues
- My key is not working
- I received an email about an open rental: "Looks like you've had that bike out for a while.."
- I want to share my account
- I forgot my key at home
- My bike is broken
- My bike won't dock
App & Website Issues
- I’m having trouble loading parts of the website
- How do I find bikes/docks in the app?
- How do I find stations in the app?
- Manage my account from the mobile app
- Enabling push notifications in the app
- Keeping track of how long you've had a bike out
Incidents
- I found an abandoned bike
- My key was lost or stolen
- My bike is missing or was stolen
- I was charged a stolen bike fee
- I witnessed a bike theft
- I found a defective bike