If a bike gets lost, goes missing, or gets stolen, please contact Bluebikes customer service or call 1 (855) 948-2929, now supported by Lyft. We encourage you to file a police report in the event that a bike has been forcibly taken or stolen.

Please know that bikes that are missing for longer than 24 hours can result in a $1,200 fee (plus tax) charged to the account holder that took out the bike.