When you properly dock a bike, you'll see a green light on the dock.  If you did not see a green light, or if you see a yellow or red light, then that means your trip may still be open and we will continue to charge you for your journey. 

If you’re having trouble docking a bike, try the following troubleshooting steps:

• Push the bike into the dock and hold firmly in place for at least 5 seconds
• Reposition the triangle so that it is perpendicular to the station, and hold in place to guide it into the dock
• Lift the bike from the seat while pushing/pulling the bike
• If the triangle on the bike is loose, put one hand on the triangle and one on the bike, then guide it into the dock
• Check inside the dock to see if an object is jammed inside that would prevent the triangle from going in
• Also check to see if there are objects surrounding the dock that may block the front wheel of the tire
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If you’re still having trouble docking your bike after using the above steps, try a different dock at that same station. It may also be beneficial to try a different station altogether in case the station is offline.

If you're still not able to dock the bike, please contact Bluebikes customer service or call 1-855-948-2929, now supported by Lyft. You can enable push notifications for the Bluebikes mobile app, so you'll get a confirmation every time you've successfully docked the bike. Please do not leave your bike unattended.

If you’re nearing the ride limit and are attempting to dock at a station that is full (30 minutes for Single Rides, 2-hours for Day Pass holders, 45 minutes for Monthly and Annual Members, and 60 minutes for Income-eligible riders), we’d be happy to offer you an extra 15 minutes to find a dock – just go to the kiosk, select “No bike docks available?” and follow the on-screen instructions.

If you prefer to receive an email confirmation, you can sign up through your Bluebikes account online – log into your account through the website, scroll down to "Membership status," click on "Manage notifications," check the box next to "Yes, send me an email notification each time I return a bike" and click the "Change" button.