If there's a charge in your account that you don't recognize, it might be one of the following:
Extra time fees
A Single Ride covers the first 30 minutes of each ride. If you keep a bike out for longer than 30 minutes at a time, there is an extra usage fee is $4 per additional 30 minutes.
For Day Pass holders, the first 2 hours of each ride are included, and if you keep a bike out for longer than 30 minutes at a time, each additional 30 minutes costs an extra $4.
For monthly and annual members, the first 45 minutes of each ride is included. The usage fee for longer rides is $2.50 per additional 30 minutes.
Income eligible members receive the first 45 minutes of each ride. Overage fees and possible account suspension can ensue if the ride time is exceeded.
Members are billed usage fees at the start of each calendar month and are notified via email if any fees were incurred when their rental ends.
Lost bike charge
A bike that has been out for more than 24 consecutive hours is considered lost or stolen. The renter is responsible for returning the bike to the system and locking it correctly. You may be charged a $1,200 (plus tax) fee to replace a bike that has been lost or stolen.
Avoiding the lost bike fee is easy. Just make sure that you get the green light each time you dock your bike. You can also set up notifications on your phone, so you’ll be alerted when your ride has ended successfully.
Bluebikes uses temporary authorizations to confirm your payment method works and has enough funds to cover bike ride costs.
Authorizations appear as 'pending' transactions in your bank account, but they aren't charges.
Once you’ve completed your bike ride and your payment method has successfully been charged, Bluebikes immediately releases the authorization. However, it may take 5–7 business days for your bank to release authorizations on your account.